SHIPPING CLERK
(TULSA-BASED)

Job Responsibilities & Duties

• Ensure all shipments receive the proper labeling and postal charges and are packaged to arrive safely
• Accurately package, label and weigh items to be shipped and ensure proper shipment method and shipping charges
• Keep management aware of product shortages in order to maintain accurate information on the company website
• Organize stock and merchandise within the backroom by properly boxing and storing goods in their designated location
• Practice customer service when interacting with other companies and clients and see to it all external parties receive a positive interaction with the company
• Verify all incoming shipments to be accurate by comparing the invoice to order and ensuring all goods are in acceptable condition
• Work with other floor staff to see that orders are filled promptly, and goods are shipped and stored properly
• Prepare regular recommendations for restocking shipping supplies to management 
• Work with customer service representatives to problem solve issues with orders

Qualifications

• Ability to lift up to 50 pounds, as many packages are large
• Experience working in a fast-paced environment while maintaining attention to detail
• Experience with software such as Shopify, Stamps.com or other Ecomm software is a plus but not required, we can teach the systems needed
• Interpersonal skills are essential, as working as a team is vital to maintaining an organized shop
• Ability to problem solve quickly and prioritize daily tasks according to their importance
• Personal accountability and integrity are paramount, as a shipping clerk is tasked with an accurate accounting of all inventory under the supervision of the Retail Manager
• Relevant customer service experience is a plus as shipping clerks interact with customers to replace lost or damaged goods

How to Apply:

This is an exciting opportunity to join a company with inspiring values and a real focus on the benefit of others. We care deeply about the work that we do and each other. If you feel aligned with this mission, please apply here.

PROJECT MANAGER

Position Overview. This role will lead all project planning and implementation for digital marketing launches and other cross-functional projects.

The ideal candidate will have a strong background in the running and completion of multiple projects at the same time, with a high level of team collaboration. This individual should be highly organized with exceptional communication and problem-solving skills with the ability to lead a team of people.

Job Responsibilities & Duties

• Work with Marketing Director, Tech Stack Manager and other stakeholders to build plans for and provide end-to-end project-management for all product launches, non-launch marketing initiatives, and major tech projects.  
• Work with Brand Manager and Brand Ambassador to build project plans for major in-store projects and promotions.
• Manage the planning process & build project plans for major projects company-wide.
• Develop detailed project plans, execute the plans, and monitor progress.
• Manage vendors who contribute to launches.
• Deliver projects on time ensuring quality standards are met.
• Highlight potential risks and act proactively to resolve issues.
• Seek opportunities for improvement, and proactively implement them.  

Success Criteria

• Projects are completed on-time, on-spec, on-budget.
• Appropriate runway is created and maintained for project work to be paced and reasonable.
• Project deliverables are appropriately scoped so that stakeholders and implementers are clear on the work to be done, and re-work and errors are minimized. 

Qualifications

• 2+ years experience managing digital product launches (launch-management), preferably on a remote team 
• Detail-oriented and organized self-starter with track record of juggling and prioritizing multiple projects with minimal guidance
• Ability to balance multiple cross-functional stakeholders with varying needs of complexity
• Flexibility to deal with changes, delays, interruptions, and unexpected events
• Excellent organization and time management skills
• Communication and team management skills
• Project management certifications (PMP, Scrum Master) are a plus
• Bonus: A love of yarn, knitting/crocheting, and creativity

How to Apply:

This is an exciting opportunity to join a company with inspiring values and a real focus on the benefit of others. We care deeply about the work that we do and each other. If you feel aligned with this mission, please apply here.

BRAND MANAGER /
EDITORIAL CONTENT PRODUCER

Position Overview. This role will act as our ‘brand guardian’ to maintain brand integrity across all marketing initiatives and communications, as well as manage our lively editorial calendar and content production. 

The ideal candidate will have a strong background in the running and completion of multiple projects at the same time, with a high level of team collaboration. This individual should be highly organized with exceptional communication and problem-solving skills with the ability to lead a team of people.

Job Responsibilities & Duties

Brand Management

• Make, maintain and propagate branding decisions consistently across the business/team and to all customer touch-points. 
• Educate team on the Brand Voice, Brand Book and other branding guidelines.
• Represent brand strategy in promotional strategy meetings with Marketing.
• Work with Relationships Manager and Store Operations team to make key yarn decisions so that downstream inventory and promotional decisions are made in a timely manner.

Editorial Content Production

• Manage all editorial content from conception to finished drafts. This includes Knit Stars Tips, weekly Scoop newsletter, product photography and graphic design. Manage copywriters. 
• Maintain 52 week editorial calendar across all communication channels (weekly newsletter, blog, social, etc)
• Partner with Marketing Director and Relationships Manager to create monthly, quarterly, annual flow and focus of weekly newsletter to reach sales goals.
• Have a strategic eye for mining and repurposing existing assets into compelling and channel-appropriate content. 
• Research and test new and innovative ways to communicate the brand and the Knit Stars story.
• Copy-edit and proof editorial content, and write content when needed.
• Manage in-house production efforts for new seasons of Knit Stars. Oversee video edits, workshop assets and drive deadlines to assure content is delivered on time and on brand. Manage production vendors (video team, video editing team, etc).

Qualifications

• 2+ years of experience working in brand management and/or multi-channel content production in B2C
• Experience in an e-commerce or DNVB business, and in an omni-channel environment with retail presence
• Expertise managing the production of editorial content on a weekly basis, maintaining a 52-week calendar, hitting deadlines and maintaining quality 
• Customer-centric mindset and the ability to understand KnitStars target consumer
• Art direction experience and a passion for writing copy for knitting/crocheting audience is a major plus
• Strong project management, attention to detail, and a no-task-too-small mentality
• Bonus: A love of yarn, knitting/crocheting, and creativity.

How to Apply:

This is an exciting opportunity to join a company with inspiring values and a real focus on the benefit of others. We care deeply about the work that we do and each other. If you feel aligned with this mission, please apply here.